We soon found that many others were interested in our trainings, including lawyers, judges, and mediators in all areas of law; human resource professionals, law enforcement, healthcare administrators, college administrators and homeowners associations. Then we received requests for seminars from overseas! In 2011, Megan spoke in several cities in Australia and Bill spoke in Sweden, as well as giving seminars in several provinces in Canada. About 25% of our seminars are now in Canada.
Publishing books was a surprise development for HCI. At first, we just sold Bill’s books (published by two other small presses), but in 2009 HCI took over publishing Bill’s existing and some new books, and some other authors. Megan went to publishing conferences and really learned the field. She turned our website into a beautiful Internet business, selling books, CDs, DVDs and even coffee mugs with our sayings on them (“The Issue’s Not the Issue” “Don’t Work Harder Than Your Clients”).
A surprising new area was developing simple methods for interpersonal conflict resolution with high conflict people in many settings. Bill developed the “E.A.R. Technique” for calming upset people, the “B.I.F.F. Response” to hostile email and other communications, and the “C.A.R.S. Method” of conflict resolution for the workplace – or any setting. In 2009, we developed the “New Ways for Families” court-based method for managing high conflict divorces, which has been adopted in six cities in the United States and Canada, and also adapted for Collaborative Divorce. Bill is now working on the “New Ways for Work” coaching method, for dealing with potentially high conflict employees to see if they can learn conflict reducing skills (or not). We hope this will be out in 2012, published by Megan with training by Bill.